Last updated: September 2026
This Website respects and protects your personal privacy. This Policy explains how we collect, use, disclose and hold your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This is an informational website. You may browse most content without registering or providing personal identification. If you contact us by email, we may collect your name, email address, the content of your enquiry and other information you voluntarily provide. We do not automatically collect your browsing history, location or device fingerprint for marketing purposes.
This Website uses only essential browser storage (for example, your language preference). We do not use third-party tracking pixels, advertising cookies or cross-site tracking. If analytics are introduced in future, this Policy will be updated first and your consent sought where required.
Information you provide is used only to: respond to your enquiries or feedback, improve our content and user experience, and comply with legal obligations. We do not sell, rent, trade or disclose your personal information to third parties unless: you consent; the law requires; or it is necessary to protect the rights, safety or property of this Website, its users or the public.
We retain emails only for as long as needed to respond to your enquiry and meet our legal obligations, then securely delete or anonymise them. We take reasonable technical and organisational measures to protect your information from unauthorised access, use or disclosure. No internet transmission is completely secure.
This Website is hosted in Australia. If overseas service providers (such as overseas analytics or email providers) are used in future, we will ensure they provide protection equivalent to the Australian Privacy Principles.
If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) within the timeframe required under the Privacy Amendment (Notifiable Data Breaches) Act 2017.
Under the APPs you have the right to: access personal information we hold about you; request correction of inaccurate information; make a complaint about our handling of your information. Contact us at [email protected]. If you are not satisfied with our response, you may complain to the OAIC at oaic.gov.au.
This Website is aimed at the general pet-owning public and does not knowingly collect personal information from children under 18. If you are a parent and believe we have inadvertently collected information from your child, contact us to have it removed.
We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes will be announced on the Website.